Shipping
How long does shipping take? Orders ship within 1-3 business days. Domestic delivery runs 5-10 business days after that. International orders typically take 10-25 business days depending on destination and customs processing — some countries clear faster, others slower, so we quote the wider range to keep it honest.
Do you offer free shipping? Yes — free shipping on every domestic order, no minimum. International shipping is a flat $9.99.
Do all products ship internationally the same way? Most do. A few battery-powered items can face longer customs processing in some countries due to standard battery-shipping regulations — if you're ordering one of these internationally and it's time-sensitive, message us through the Contact page first and we'll confirm realistic timing for your country before you order.
Will I get a tracking number? Yes. You'll get a shipping confirmation email with tracking as soon as your order leaves the warehouse. If you don't see it within 3 business days, check spam first, then reach out through our Contact page and we'll track it down.
Returns & Guarantee
What's the 30-Day Happy Pet Guarantee? If your pet (or you) isn't happy with a product within 30 days of delivery, send it back for a full refund or exchange. No hoops to jump through.
How do I start a return? Email us through the Contact page with your order number and we'll send you next steps within 24 hours.
Who pays return shipping? If the item arrived damaged or wrong, we cover it. If it's a change-of-mind return, return shipping is on the buyer.
Product Care
How do I clean/maintain my product? Most items are machine-washable or wipe-clean — check the care note on your product page. If you can't find it, message us with the product name and we'll send exact care instructions.
What if my product arrives damaged or defective? Send a photo through the Contact page within 7 days of delivery and we'll send a replacement or refund, no return required in most cases — return shipping on a low-cost item usually costs more than the item itself, so we'd rather just make it right quickly. We do review repeat claims on the same order or address before approving, same as any reasonable policy.
Orders & Payment
What payment methods do you accept? All major credit cards plus Shop Pay, Apple Pay, and Google Pay at checkout.
Can I change or cancel my order? If it hasn't shipped yet, yes — contact us immediately and we'll do our best to catch it before it leaves the warehouse.
Still have a question? Contact us and a real person will get back to you within one business day.